In order to reduce the number of malicious new accounts and routine ban evaders, players will need to have at least 25 wins on either matchmaking or historic ESEA games in order to connect to our servers. Moving forward, if a player creates a new account or changes the Steam ID on their ESEA account then they will need at least 25 matchmaking wins to participate.
If you have not met these requirements you will need to add more games before being able to join and play on ESEA servers. You can add more matches by entering your game code here. Alternatively, if you have over 50 FACEIT wins then you can contact support here to be manually whitelisted.
How do I find my game code?
Launch CSGO and click the "watch" icon on the left side of the screen.
Click the "Your Matches" tab at the top and select your oldest match.
Click the "Share" icon located in the bottom-right corner of the screen.
Read more about this change in our news article.