ESEA offers refunds in the following circumstances:
- Duplicate payments, eg if someone has used multiple payment methods and managed to set up two subscriptions for the same ESEA account.
- Inactive players who have forgotten to cancel their renewal agreement and who contact us within 7 days of the renewal date
- Inactive regions where lack of a critical mass of players means players may struggle to find a game.
- Rare longstanding technical issues. For example, if a player is unable to play for a significant period of time due to a rare compatibility issue with their hardware/software that our technical team is unable to diagnose.
Additionally, we cannot downgrade a 3, 6 or 12-month subscription to a 1-month subscription through a partial refund.
If you no longer want to use ESEA you should cancel your subscription to ensure that Xsolla, PayPal or Steam do not keep renewing your account automatically.